Returning a rental car on time is crucial to avoid disruptions and additional charges. If you anticipate that you will be unable to return the car as scheduled, or if you find yourself able to return it earlier than planned, GoMore provides options to manage these situations responsibly. Here is a guide on how to handle late and early returns and what to expect.

Your responsibilities as a renter

Returning the car on time

• Timely returns: You are responsible for returning the rental car on time according to the agreement. If you realise you will be late or can return the car early, it is important to act quickly to minimise any disruptions or additional costs.

Extending the rental period

• Requesting an extension: If you need the car for longer than initially planned, you can request an extension through the GoMore app. Navigate to the 'extend rental' function under your current rental agreement or on your rental agreements page on the website. Keep in mind that extensions can only be requested after the rental period has started. If you want to extend or shorten a rental before pick up, this can be done by editing the rental on the rental booking in our app or on our website.

Managing early returns

• No refunds for early returns: If you choose to return the car earlier than the agreed-upon time, please note that GoMore does not provide refunds for the unused portion of the rental. It is important to plan your rental period accurately to avoid paying for unused time.

What happens if you return the car late

Extension requests

• Submitting your request: When you request an extension, the car owner will receive an automatic notification and can either accept or reject your request.

• Waiting for approval: Remember, an extension is only valid if the owner accepts it. If the owner does not accept the extension, you must return the car at the originally agreed-upon time. If the car is returned too late, a late fee will apply to your rental.

Late return fees

Understanding the fees:

• 0 to 15 minutes late: There is a buffer period where no late fee is charged.

• 15 minutes to 24 hours late: A fee of 0.7% of the car’s daily rate (adjusted for dynamic pricing) per minute, including the initial 15 minutes.

• More than 24 hours late: The late fee for the first 24 hours and you will also be charged the car’s daily rate for each started day of delay plus an administrative fee in accordance with our rental terms.

Fee payment: These fees are intended to compensate the owner for the inconvenience and potential loss of additional rentals. The fees are charged directly to your payment method on file.

How to avoid late return fees

• Plan ahead: Always allow extra time for unexpected delays and check traffic conditions ahead of your return.

• Communicate promptly: If delays are unavoidable, inform the car owner and GoMore support as soon as possible.

What to do if you disagree with a fee

• Dispute resolution: If you believe a late fee has been wrongly applied, you must contact GoMore within 24 hours after the rental period ends to dispute the charge. Be prepared to provide evidence supporting your claim.